Similar to the idea of a customer experience in consumer relations, employers are now being encouraged to look at how their interactions with employees and potential employees form an experience for those people.
Employee experiences can be negative or positive. Negative experiences make employees more likely to leave a company or to speak poorly of the business to others. They may discourage other job candidates from applying to the company.
By contrast, a positive experience encourages employees to share their experience with others. They may encourage people to apply to work for the company. Employees who have a positive experience are also more likely to stay on longer and to be more engaged, productive employees.
It’s obvious why employers and HR professionals should be concerned with creating positive employee experiences. The question is how can you, the HR professional, boost the experience? These four tips could help.
1. Offer Ongoing Feedback
HR professionals often interact with other employees once or twice a year,= during performance reviews. This also tends to be the only time the employee is offered insight into how they’re performing.
Most employees would prefer to be given more feedback, more frequently. In fact, ongoing feedback can help employees correct their performance and improve productivity before there are issues. It can also encourage them to continue applying themselves.
Employees who receive ongoing feedback tend to be more engaged and more productive. They also report more job satisfaction. An encouraging remark and some guidance on how to keep improving will make the employee experience better.
2. Communicate Often
One of the biggest problems HR professionals run into is the issue of communication. You’re busy, and so are other employees. Communication may go by the wayside, particularly if it’s not seen as important.
In some cases, this can lead to important information not reaching the employee in a timely manner. Feedback is one example of this. Information about changing benefits packages or HR policies is another.
Focus on communicating often and in a clear manner. Improving communication with employees is one surefire way to improve the employee experience.
3. Use Technology
One of the reasons communication and even providing feedback can be challenging for HR professionals is due to the time involved. You may mean to send out that memo or notice to an employee, but you run out of time today. The same thing happens the next day. You then forget the task until weeks later.
Technology is here to help. Adopting artificial intelligence can enable you to set reminders for when notices need to go out. AI may be able to help you craft the perfect message, and it can certainly help you get it to employees on time.
Employee self-service portals and other technological advances can also work to improve the employee experience. By streamlining HR processes, you can not only improve HR communication but all other tasks as well. This makes them quicker and easier to complete.
4. Offer Incentives
When you hear the word “incentives,” you may think about bonuses or cash prizes paid out to employees. This may be beyond your scope to offer as an HR professional. There are other ways to incentivize employees and improve the employee experience.
If you want employees to fill out a survey, what do you offer them in return? A “thank you” can go a long way. You may consider monetary incentives, but intangibles are also important. What if you could hold an office potluck or offer time off if everyone completed their surveys on time?
These are small gestures that help improve the employee experience. They may not make or break an employee’s experience with the company, but they can go a long way toward creating more positive impressions for your employees.