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Technology is turning HR upside-down, and it’s been disrupting this paper-heavy department for a while. The year 2019 looks to be no different. HR will continue to innovate and reinvent itself as new technologies become more commonplace.

Download "HRIS: The Who, What, When, Why, and How" Guide

What does 2019 have in store for HR automation? You’ll want to keep an eye on these six trends.

1. HR Automation Will Change Jobs

Many employers have been adopting artificial intelligence for their HR operations. There’s a good reason to make this investment. It makes HR departments far more efficient.

Many business leaders believe the increasing adoption of HR technologies will lead to a net reduction in the number of HR jobs in their companies.

However, the truth is technology is spurring job change within HR departments, not job losses. As machines become more capable, people can shift their attention and focus to more valuable HR work that requires human input.

2. HR Bots Are Becoming More Affordable

Another major change in HR automation is the cost.

The cost of the bots has been falling, which makes them more accessible to more companies. It’s likely more companies will adopt this type of HR technology, if they haven’t done so already.

The sophistication of bots is also improving. While most perform one simple task, AI is helping to make bots ever more sophisticated.

3. Recruiters Will Adopt Chatbots

This change has already started, but it will pick up speed in 2019. More employers are likely to adopt chatbots as part of their recruitment process.

The advantages are clear. AI-powered chatbots can interface with job applicants, screening them or helping them with the application process. Particularly sophisticated chatbots could conduct initial interviews, which could be used to determine a candidate’s fit with the company.

This has advantages for recruitment teams. They can cut down on the amount of time they spend answering candidates’ questions, reviewing applications, and interviewing potential candidates.

4. New Training Measures Will Benefit from HR Automation

Recruitment isn’t the only place where HR will deploy automation. Employee training and testing will be increasingly automated.

Your HR team will still need to develop and review the training materials, but automation will increasingly ensure they’re delivered when they need to be. Employees will have better access to training materials, and they may be able to complete tests and sessions at their leisure.

Test grading will also be increasingly automated. Finally, this will allow HR to collect more information and use HR metrics to identify top performers.

Automation isn’t the only technology HR will adopt for training purposes in 2019. Virtual Reality (VR) is providing more immersive training experiences for employees as well.

5. Diminishing Biases with Technology

Automation and AI are also being used to diminish bias within HR. The hiring process and internal promotions are two of the most obvious areas where unconscious bias can lead to problems for an organization.

Automation software can work to reduce the amount of bias your HR department may be operating with.

6. Ongoing Efforts for Better Communication

Another way automation is already being deployed is in employee communication. Automation will continue to be implemented to improve communications between HR and employees, particularly for younger workers who demand more real-time feedback.

As you can see, there are many different ways HR automation is being deployed in organizations. As 2019 progresses, no doubt more use cases will emerge.

hris-the-who-what-when-why-and-how

Darwyne Lang

Darwyne Lang

Darwyne is the president and CEO of Apri Insurance Services Inc. Having worked in the industry for over 30 years, he lives the benefits business every day. He is a Chartered Life Underwriter (CLU). He understand the needs, costs, misconceptions, and effects on brand and culture, and the importance of benefits for employees. No matter what he’s doing, whether for work or pleasure, Darwyne competes at a very high level. He loves to lead and innovate in everything he does.

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